VOC-User Experience Researcher

Southern Glazer's Wine & Spirits in Hollywood, FL

  • Industry: Information Technology - UX/UI Designer
  • Type: Full Time
  • Compensation: $66,310.00 - 115,480.00 / Year*
position filled

Job Title: Senior User Experience Researcher
Reports to: Sr. Manager of Enterprise Voice of Customer
Location: Miramar, FL
Travel: 30%

Overview of Position:
Southern Glazer s Wine & Spirits has undertaken an ambitious digital transformation across Sales, Service, Marketing, and eCommerce, and is seeking an experienced user research expert who will drive customer-centric design thinking to shape the future state of our digital products. As a Senior UX Researcher on the Intelligence & Analytics team, you will primarily be responsible for conducting a variety of research studies with customers, both internal and external, and delivering actionable insights which enable user-informed decision making by a cross-functional team of business stakeholders, product owners, and designers.
Primary Duties and Responsibilities
Design and lead end-to-end user studies which explore topics and answer questions raised by the design team, business, or past research
Manage sample selection, outreach and scheduling of participants for various user studies
Collaborate cross-functionally with key stakeholders, product and design teams to derive topics and questions for research
Synthesize findings to deliver actionable insights and guidance to key stakeholders, Product Owners, designers and developers
Configure and manage all studies utilizing a third-party user-testing platform
Craft engaging customer-facing communications which effectively meet or exceed participation goals for each study
Influence and manage the roadmap for all usability testing activities
Organize, manage, and continually monitor the health of a panel of UX research participants
Participate in quarterly development planning workshops to incorporate usability activities in sprint planning
Write detailed, customer-centric user stories which incorporate user feedback
Influence prioritization of the digital product roadmap based on user needs and value
Manage and continually maintain database of UX research findings

Minimum Qualifications
Highly collaborative spirit with a passion for achieving best-in-class, customer-centered user experience design
Practical understanding of traditional and modern research and recruitment methods, UX methodology and design thinking
3+ years experience executing Qualitative User Experience research studies
Strong analytical and problem-solving skills
Ability to juggle multiple projects simultaneously in a fast-paced environment with shifting priorities
Ability to synthesize and distill large amounts of qualitative data to deliver meaningful and actionable insights
Educational background in Behavioral Science or closely related discipline, such as, Psychology, Sociology, Interface Design
Experience presenting evidence-based recommendations to UX Design, Product, and development teams
Experience with leading user testing platforms
Ability to influence and guide others on the value and importance of user-centered thinking and research
Microsoft office suite including MS Excel, PowerPoint (advanced)

Preferred Qualifications
Configuring clickable prototypes using third-party software
Survey writing and analysis
Portfolio of examples demonstrating the influence and impact of research activities on business outcomes
Experience with scaled agile program management is a plus
Preferred experience with tools used for testing and team collaboration including, but not limited to, Userzoom, AdobeXD, LucidChart, and Miro
Job:Information Technology
Primary Location:United States-Florida-Miramar
Shift:Day Shift

Associated topics: gui, interactive producer, interface, ui, ui ux designer, user experience, user interface, ux, ux ui designer, wireframing

* Estimated salary

You may be interested in these similar jobs near Hollywood, FL!

SR. UI/UX Developer-MIA
SNI Technology

Job Description SUMMARY The Sr. UXUI Designer creates conversations for our AI chatbots and interactive voice response systems that are natural, conv…

Read More
UI/UX Designer

haku is a state-of-the-art technology platform that powers successful events. We enable event organizers of all sizes with powerful tools to plan, or…

Read More
UX Engineer
Cross Country Home Services

UX DesignerWe are looking for a UX Designer to design software and platforms that meet people s needs. You will combine interfaces and workflows to e…

Read More
UI/UX Designer & Digital Media Developer
sunera technologies

List the minimum formal education, if any, required to perform this job. BS in Industrial Engineering, Information SystemsSoftware EngineeringTelecom…

Read More
SNI Technology

Job Description SUMMARY The UXUI Design Lead is responsible for user experience design of initiatives impacting the conversational channels. The Lead…

Read More
Sr. UX Design Conversation Commerce
TracFone Wireless

Position Highlights: Recognized leader: Rated #1 Prepaid Wireless Provider in the U.S. Technology driven: Opportunity to work with state-of-the-a…

Read More
UI/UX Conversational Design Lead
Robert Half

UI/UX Conversational Design Lead- Lead and responsible for UX/UI solution designs and implementation for large scale conversational company initiativ…

Read More
Sr. UX Designer job in Sunrise, FL at Trimble

About e-Builder Founded in 1995 and based in Plantation, Florida, e-Builder, a Trimble Company, is the pioneer of a fully integrated, cloud-based con…

Read More
UI/UX Conversational Lead
Robert Half

Description - Lead and responsible for UXUI solution designs and implementation for large scale conversational company initiatives - Provide both tec…

Read More
UX/UI Designer
Robert Half

Description For immediate consideration please send your updated resume and portfolio to Leah.FeilerCreativeGroup.com UIUX Designer responsibilities …

Read More