VOC-User Experience Researcher

Southern Glazer's Wine & Spirits in Hollywood, FL

  • Industry: Information Technology - UX/UI Designer
  • Type: Full Time
  • Compensation: $66,310.00 - 115,480.00 / Year*
position filled
Description

Job Title: Senior User Experience Researcher
Reports to: Sr. Manager of Enterprise Voice of Customer
Location: Miramar, FL
Travel: 30%

Overview of Position:
Southern Glazer s Wine & Spirits has undertaken an ambitious digital transformation across Sales, Service, Marketing, and eCommerce, and is seeking an experienced user research expert who will drive customer-centric design thinking to shape the future state of our digital products. As a Senior UX Researcher on the Intelligence & Analytics team, you will primarily be responsible for conducting a variety of research studies with customers, both internal and external, and delivering actionable insights which enable user-informed decision making by a cross-functional team of business stakeholders, product owners, and designers.
Primary Duties and Responsibilities
Design and lead end-to-end user studies which explore topics and answer questions raised by the design team, business, or past research
Manage sample selection, outreach and scheduling of participants for various user studies
Collaborate cross-functionally with key stakeholders, product and design teams to derive topics and questions for research
Synthesize findings to deliver actionable insights and guidance to key stakeholders, Product Owners, designers and developers
Configure and manage all studies utilizing a third-party user-testing platform
Craft engaging customer-facing communications which effectively meet or exceed participation goals for each study
Influence and manage the roadmap for all usability testing activities
Organize, manage, and continually monitor the health of a panel of UX research participants
Participate in quarterly development planning workshops to incorporate usability activities in sprint planning
Write detailed, customer-centric user stories which incorporate user feedback
Influence prioritization of the digital product roadmap based on user needs and value
Manage and continually maintain database of UX research findings
Qualifications

Minimum Qualifications
Highly collaborative spirit with a passion for achieving best-in-class, customer-centered user experience design
Practical understanding of traditional and modern research and recruitment methods, UX methodology and design thinking
3+ years experience executing Qualitative User Experience research studies
Strong analytical and problem-solving skills
Ability to juggle multiple projects simultaneously in a fast-paced environment with shifting priorities
Ability to synthesize and distill large amounts of qualitative data to deliver meaningful and actionable insights
Educational background in Behavioral Science or closely related discipline, such as, Psychology, Sociology, Interface Design
Experience presenting evidence-based recommendations to UX Design, Product, and development teams
Experience with leading user testing platforms
Ability to influence and guide others on the value and importance of user-centered thinking and research
Microsoft office suite including MS Excel, PowerPoint (advanced)

Preferred Qualifications
Configuring clickable prototypes using third-party software
Survey writing and analysis
Portfolio of examples demonstrating the influence and impact of research activities on business outcomes
Experience with scaled agile program management is a plus
Preferred experience with tools used for testing and team collaboration including, but not limited to, Userzoom, AdobeXD, LucidChart, and Miro
Job:Information Technology
Primary Location:United States-Florida-Miramar
Shift:Day Shift


Associated topics: gui, interactive producer, interface, ui, ui ux designer, user experience, user interface, ux, ux ui designer, wireframing

* Estimated salary


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