UX/UI Design Conversational Lead

Employment Type

: Full-Time


: Information Technology

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The UXUI Design Conversational Lead is responsible for user experience design of initiatives impacting the conversational channels. The UXUI Design Conversational Lead guides, leads, and influences a team of UXUI Designers performing complex workflow analysis, designs, and converting business objectives into detailed blueprints and requirements to be used during the implementation of new and or improved conversational products of all company initiatives. The UX Design Conversational Lead uses UX design best practices, conceptual models, personas, trends, and internal documentation standards to perform complex conversational designs (Voice, Chats, and coming voice technology trends) for company projects and initiatives. The UX Design Conversational Lead works closely with our cross-functional team of designers, architects, and content developers to draft complex interaction flows, VUI design, wireframes, interactive prototypes, and detailed design specifications for all conversational channels. The UX Design Conversational Lead manages, mentors and trains a specialized group of UXUI Designers ndash Conversational and uses various tools and the acquired knowledge of TracFonersquos processes and systems to review any Conversational channel design and design documentation produced by any UX Design team member to make sure best practices are followed. Finally, the UX Design Conversational Lead plays a key role as the subject matter expert in TracFonersquos conversational channels and performs a liaison function between the business side of the organization and the technical (IT) side.
Associated topics: gui, interactive producer, ui, ui ux designer, user experience, user interface, ux, ux designer, ux ui designer, wireframing

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