Senior UX Researcher

BayOne Solutions in San Francisco, CA

  • Industry: Information Technology - UX/UI Designer
  • Type: Full Time
  • Compensation: $80,020.00 - 144,170.00 / Year*
position filled
Job Overview The Senior User Experience Researcher plays a key role in gaining user insights that will inform the design of engaging user experiences. Candidates should have a minimum of 5 years of experience researching across digital channels. Strong candidates will have a proven track record of leading the development and implementation of world class user research studies in a fast paced collaborative team environment, obtaining research findings that solve for business goals and user needs, working and influencing in a cross-functional context, and advocating research and data to inform the design of user experiences. In addition to being an individual contributor, the Senior User Experience Researcher will mentor User Researchers. This position reports to the Director of User Experience Research. Perform other duties as assigned. Essential Functions bull Plans and conducts user research across channel(s) and domains (business units). bull Effectively collaborates with executives, managers, teams, designers, and stakeholders to identify user research opportunities on user-facing products. bull Partners with other customer data teams (e.g. consumer insights, analytics, etc.) to ensure user research efforts are coordinated with other customer data teams. bull Helps define user success metrics that gauge how well user needs are being met for assigned channel(s) and domain(s). bull Develops and conducts quick, generative and evaluative user research studies, including guerilla usability testing, to gauge business (as measured by KPIrsquos) and user success (as measured by user success metrics) of user experience designs. bull Invents new and adapts existing research practices as needed, to deliver the insights and knowledge that help teams stay on track and customer focused. bull Quickly synthesizes qualitative and quantitative data to develop a better understanding of our customers, give insight into businessuser value, and identify potential customer and business risks. bull Is a highly effective presenter, communicator, and influencer who can bring the voice of the customer to life. bull Helps teams understand customer needs, pain points, attitudes, and behaviors through thoughtful and actionable research that can informing both tactical and strategic efforts. bull Serves as a subject matter expert on our customersrsquo behaviors, needs, and values for assigned channel(s) and domain(s). bull Mentors User Research team and UX Designers on user research methodologies. bull Regular, dependable attendance punctuality. Decision Making bull Research contributor, tireless advocate of the customer, influence on project implementation. Qualifications EducationExperience bull Bachelorrsquos degree in Human Factors, HCI, Cognitive or Experimental Psychology, Sociology, or related field. Masterrsquos degree preferred. bull Minimum 5 years user research in all areas of user research (design research, market research, quantitative research) across consumer mobile applications, websites, or retail stores. Communication Skills bull Excellent written and verbal communication skills. bull Create and present documentation, findings and points of view material bull Able to effectively communicate across teams and roles. Mathematical Skills bull Basic math functions such as addition, subtraction, multiplication, division, and analytical skills. Reasoning Ability bull Must be able to work independently with minimal supervision and make sound decisions.
Associated topics: gui, interactive producer, interface, ui, ui designer, ui ux designer, user experience, ux, ux designer, ux ui designer

* Estimated salary

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