UX Writer - Customer Service UX

Amazon in Seattle, WA

  • Industry: Information Technology - UX/UI Designer
  • Type: Full Time
  • Compensation: $52,635.00 - 100,880.00 / Year*
position filled
Amazon's Customer Service design team powers the tools that our customers and associates around the world use to solve problems, ensuring that we remain the most customer-obsessed company in the world.
Our design studio is looking for an exceptional UX writer to craft the voice, tone and personality of the content in our ecosystem of products. You'll collaborate with designers, researchers, engineers, machine learning scientists, and product managers, working on projects throughout the planning, design and development lifecycle. As a UX writer on the team, you'll advocate for language and writing excellence through hands-on writing and meeting with partners.
We're looking for an enthusiastic craftsman to create product content for our user interfaces that is clear, helpful, and human. You'll translate complicated concepts into jargon-free, concise UI copy and strive to ensure that users have the right information at the right moment. If you love simplifying complexity and always find yourself asking-"Could this be clearer? Could this be more conversational?"-then let's talk.
KEY RESPONSIBILITIES
* Collaborate with UX designers, product teams, and researchers to craft and hone language across a variety of contexts from UI components to conversational dialogs and text
* Raise the bar for interface/product communication and drive alignment on voice and tone
* Anticipate customer needs based on their objectives and explore innovative solutions to customer issues
Basic Qualifications
* 5+ years experience as a UX writer or similar role with a UX or product design team
* A portfolio of relevant work samples with a UX focus; including problems you helped solve for, your contributions, and impact to the customer
* Ability to craft impactful communications across a spectrum of styles and genres
* Ability to break down complex topics into concise customer-friendly content
* Experience working directly with designers, product managers, researchers, and other subject matter experts
* Experience working cross-team and synthesizing feedback and input from multiple stakeholders
* Bachelor's degree of equivalent experience in English, Journalism, Marketing/Communications, or related field
Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age
Associated topics: gui, interface, ui, ui designer, ui ux designer, user experience, user interface, ux, ux designer, wireframing

* Estimated salary


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