UX Researcher, Alexa North Star

Amazon in Seattle, WA

  • Industry: Information Technology - UX/UI Designer
  • Type: Full Time
  • Compensation: $82,190.00 - 145,000.00 / Year*
position filled
Alexa's North Star Experience (NSX) team is seeking a talented UX Researcher. Our team's mission is to develop and support Alexa's Product, Design, and UX Research staff to deliver high quality customer experiences. This role will be responsible for conducting studies for the Rapid Alexa Prototype Testing (RAPT) program, which provides teams with insights from user research from external customers. This high impact UX Researcher will provide actionable recommendations to a range of core product teams in the uniquely challenging domain of voice design.
Through RAPT, the UX Researcher will empower product teams to gain a deeper understanding of our customers' perceptions, motivations, and needs. RAPT evaluates feature usability, customer mental models and unmet needs, as well as A/B prototype testing. They connect teams to actual everyday customers to ensure that the experiences we ship to Alexa customers bring both utility and delight. The UX Researcher will also work with other UX Researchers to expand and evolve the program to meet the growing needs of the Alexa organization.
The ideal candidate is comfortable in a lab environment, has experience delivering fast-paced, agile research projects and is passionate about improving and iterating on research processes. The candidate must be able to think strategically and identify high-level insights that can be shared with Alexa leadership, while also delivering relevant, tactical, and actionable insights to product teams. The candidate must also have experience managing competing priorities across multiple projects. The ideal candidate will also have quantitative experience to identify opportunities for triangulating qualitative lab findings through surveys or other methods.
RESPONSIBILITIES
* Create empathy for our target customers through an Alexa-wide rapid research program.
* Work closely with product and design teams to identify and prioritize research questions, build research plans that will answer them, and communicate resulting insights to shape the user experiences of Alexa products and capabilities.
* Quickly deliver high-quality lab studies that span multiple disparate topics.
* Identify insights from qualitative data that target specific feature improvements or identify larger areas of opportunity.
* Work cross-functionally with design, product management, engineering, and marketing to communicate results and recommendations, and advocate on behalf of our customers.
* Take initiative to improve and expand on rapid research program.
Basic Qualifications
* A Bachelor's Degree in Human-Computer Interaction (HCI), Human Factors, Cognitive Psychology, or similar.
* 2+ years of professional experience in a related field.
* Experience with the research process and research methods (e.g., knowledgeable about methodological tradeoffs, capable of determining the strength of an insight based on the available evidence, etc.).
* Experience with qualitative lab studies and experimental design.
* End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting).
* Team player, solid work ethic, willing to pitch in where needed.
* Experience working across functional teams like engineering, merchandising, design, marketing, finance, and operations to deliver successful outcomes.
* Experience working through problems, troubleshooting issues independently, and driving them to closure with minimal supervision.
* A strong portfolio demonstrating past work experience and deliverables (e.g., study plans, reports).
Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age
Associated topics: gui, interactive producer, interface, ui designer, ui ux designer, user experience, user interface, ux, ux designer, ux ui designer

* Estimated salary


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