Senior UX Researcher - One AWS

Amazon in Seattle, WA

  • Industry: Information Technology - UX/UI Designer
  • Type: Full Time
  • Compensation: $87,825.00 - 145,000.00 / Year*
position filled
Want to work on some of the world's biggest design challenges, and make tools that builders will use to create the great products of tomorrow? Join the AWS User Research Team. Amazon Web Services (AWS) is seeking a talented and driven Senior User Researcher to help us better understand our customers to innovate and evolve cross service experiences.
AWS provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. AWS UX Design and Research works to enable our users, from Netflix to your next-door neighbor, to harness the power of the cloud.
We care about your career growth. Once you join the team, you and your manager will jointly craft a career plan and review it regularly to ensure you're on track to meet your goals. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.
RESPONSIBILITIES:
We are seeking a self-motivated and ownership-minded UX Researcher to identify opportunities to improve and evolve the cross service experiences for the most commonly used by AWS customers. You will execute a strategic program of research working collaboratively with Design, Product Management, and Engineering to explore, create, and invent new ways for customers to leverage technology for their businesses. You will use your deep understanding of user research methods and best practices to uncover customer insights that help drive tactical and strategic impact across the organization. In addition, you will:
* Define and execute a comprehensive research plan, using the best method or mix of quantitative and qualitative methods based on research questions, timeline, and resourcing.
* Drive research initiatives that range from qualitative and forward-looking to quantitative evaluation of current products.
* Effectively translate data and insights into strategy and design direction.
* Communicate results and opportunities in clear, concise, and compelling ways to all levels of management.
* Create a deep understanding and empathy for our customers across diverse audiences, including designers, PMs, engineers, and business leaders.
* Build and improve a robust and thoughtful approach to gathering customer insights and collaborating with other research teams in Amazon to align on best practices.
Basic Qualifications
* 7+ years proven success leading User Research projects with demonstrated impact.
* A strong portfolio demonstrating past work experience and deliverables (eg: study plans, reports, personas)
* 5+ years of end-to-end experience with all aspects of research (study design, test creation, recruiting, moderation, analysis, reporting)
* 5+ years of hands-on experience with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
* BS in HCDE, Human Factors, Cognitive Psychology, or similar experience.
Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age
Associated topics: gui, interactive producer, interface, ui, ui ux designer, user experience, user interface, ux, ux designer, wireframing

* Estimated salary


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