Head of UX Research - People Experience

Amazon in Seattle, WA

  • Industry: Scientific Research - Neuroscience/Psychology
  • Type: Full Time
  • Compensation: $152,180.00 - 152,180.00 / Year*
The People Experience Design & Research team is reinventing how MILLIONS join Amazon and thrive in their work lives. We help create products and experiences for employees throughout their career at Amazon-from seasoned industry veterans looking for their next adventure, to new junior talent looking to make their mark on the world, to associates managing their schedules and paychecks at the beating heart of Amazon's Fulfillment Center network. Our customers are every single Amazon employee, plus those looking to join us-including you!
We are looking for an inspirational leader for User Research to help take our practice to the next level. You are an expert researcher and a passionate manager. You love developing people's careers and navigating a team through success and failures. You have strong executive presence and can guide business teams to incorporate industry trends and customer insights into long-term thinking. You're comfortable discussing methodologies with the research team, and are equally comfortable discussing project road maps with executive leaders. You thrive on creating metrics, prioritization rubrics and business impact for research - all while sharing and communicating them to peers outside of the research and design community.
Responsibilities:
* Lead and grow an existing team of high-performing researchers to drive impact.
* Provide direction and vision for evolving the role of research in product development; identify opportunities to increase efficiency and impact.
* Evaluate new and emerging methods and technologies and identify if and how to incorporate them into your team's toolkit.
* Help guide researchers to prioritize work and requests; manage projects with in-house teams and external vendors.
* Build positive, collaborative relationships across User Experience Design, Product Management, Visual Design, and Development teams.
The ideal candidate is:
* Passionate about developing others, including the provision of appropriate feedback for building a superlative, highly-productive team; a proven track record for managing and developing employees.
* A researcher's researcher: someone who goes to research conferences, is invited to speak due to their expertise, and everyone would recognize as being a best in class thinker about the role of research and research innovation.
* Passionate about creating a best in class employee experience
* Experienced with integrating user research and a user-centric approach into Design and Product Development.
* Experienced at building repeatable, sustainable research processes that support operational excellence.
* Effective at working across organizational boundaries to manage and prioritize work.
Basic Qualifications
* 5+ years managing teams that include User Research.
* 8+ years conducting user research, with a strong portfolio demonstrating deliverables across a range of qualitative and quantitative methods (e.g., study plans, reports, executive summaries)
* MS in HCDE, Human Factors, Cognitive Psychology (or similar), or equivalent work experience.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Associated topics: interface, ui, ui designer, ui ux designer, user experience, user interface, ux, ux designer, ux ui designer, wireframing

* Estimated salary


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